Frequently Asked Questions
Everything you need to know about our premium inner down wear and accessories.
What does 'TAION' mean?
TAION is the Japanese word for 'body temperature'. Our brand focuses on maintaining optimal warmth through high-quality materials and functional design.
What type of down do you use in your jackets?
We use high-loft 800-fill power down. This ensures our garments are exceptionally lightweight while providing superior insulation compared to standard down products.
How should I clean my TAION down vest?
We recommend hand washing with a specialized down detergent or professional dry cleaning. Avoid using bleach and always tumble dry on low heat with tennis balls to restore the fluffiness of the down.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Are your products water-resistant?
Most of our outer fabrics are treated with a water-repellent finish that protects against light rain and snow, keeping the down dry and effective.